HeardUp replaces your scheduling tool and eliminates the second tool you were using for everything else. One platform. SMS-native. AI-assisted from onboarding to shift fill.
platform instead of two separate tools
app installs required for your staff
target message open rate via SMS delivery
assisted from onboarding through shift fill
7shifts schedules. Slack communicates. Neither does what HeardUp does — and neither talks to the other.
Every message, shift notification, and open shift request goes out via text with a personal link. Staff don't download anything. Operators don't chase anyone to install an app.
Onboarding, import normalization, shift fill suggestions, communication cadence planning, message drafting — AI runs through the whole platform, not just one feature.
Points, streaks, leaderboards, product announcements, event updates, team recognition — the communication layer that keeps hourly staff engaged beyond just showing up for their shift.
Staff rows, role grouping, conflict detection, publish controls. Desktop-first for planning, mobile for in-week management.
Create weekly recurring shifts with multi-day selection and flexible end rules. Edit one, following, or all in a series.
Staff tap Yes / Maybe / No via SMS. You see all responses, select coverage, and close the shift — all tracked end to end.
Paste any CSV or spreadsheet. AI maps your columns to the right fields, flags issues, and gets your team in fast.
Every message shows who opened it, when, and whether they confirmed. No more "I didn't see it."
Attach quick checks to menu changes, policy updates, or safety reminders. Confirm understanding — not just opens.
Gamification that keeps hourly staff engaged. Recognition built into daily communication, not bolted on after the fact.
Product launches, event reminders, team updates — delivered via SMS, tracked, and acknowledged. Not buried in a group chat.
Every other option requires you to bolt something on. HeardUp doesn't.
| Tool | Scheduling | SMS-native | Accountability | Culture layer | AI-assisted |
|---|---|---|---|---|---|
| HeardUp | ✓ | ✓ | ✓ | ✓ | ✓ |
| Group Text | ✗ | ✓ | ✗ | ✗ | ✗ |
| 7shifts / HotSchedules | ✓ | ✗ | ✗ | ✗ | ✗ |
| Slack / Teams | ✗ | ✗ | ✓ | ✗ | ✗ |
| Connecteam / Homebase | ✓ | ✗ | ✓ | ✗ | ✗ |
Running 1–3 locations, managing 5–50 hourly staff. Living on your phone. Paying for a scheduler and a communication tool and still having staff who "didn't know."
Ages 18–35, phone-native. Not checking email. Won't download another app. Will absolutely respond to a text that earns them points on a leaderboard.
Rolling out to independent restaurants and small groups first. No app install required for your staff.